Automated emails asking for feedback after a stay are a good way to record customers’ preferences, as well as to know where your hotel can improve. The separation between the management of operations and real-estate assets now allows hospitality companies to focus on their core business, thus improving efficiencies.It however induces additional complexity and potential agency problems, explaining the emergence of new  types of jobs, such as asset managers.As stated above, new job profiles have emerged following the increasing complexity of the hospitality industry. The hospitality industry is extremely competitive, and it is important for businesses operating within it to keep up with the latest trends, in order to avoid being left behind. Is it possible to have automated hotels? This article will identify the Top 5 challenges to the hospitality industry in 2019 and how to overcome them.Computerised Maintenance Management Systems such as Infraspeak ©2015-2019 - Brought to you by Facility Management GeeksSustainability is an increasingly relevant issue as it can affect hotels in many ways.
Customers are more and more interested in products that they can customise or in personalised experiences that seem to have been tailor-made just for them.Customisation in a hotel can start before the potential guests even become guests. Another way would be remembering returning guests’ personal information and tastes (regarding meals, for example). Moreover, several emerging markets have seen their GDP increase at a rapid pace, thereby enabling their citizens to travel the world. Housekeeping should have easily accessible checklists and failure reporting should be as fast as possible to solve them instantaneously.This is a challenge, but it is made possible thanks to maintenance management software that allows multiple people from multiple departments to report failures which are instantly communicated to the responsible employees or technicians.Be it for failure reporting or for instant check-in and checkout, replacing room keys, paying for leisure activities or meals, incorporating mobile technology into hotels’ processes for employees and customers, is something that hotel managers must consider in 2019. Different advertisements or content focusing on different aspects of your hotel should be targeted for different people depending on the tastes they’ve expressed online.Once they arrive, personalisation could be achieved by recommending specific leisure activities depending on each guest’s personality and tastes. Six dimensions came out from our survey:It is becoming critical to personalize and tailor the services to the needs and preferences of the travelers.More customization and specialization may enable increased value creation for hospitality companies. The only question remaining is up to which extent this transformation will have to take place.Got a story to share? Customers from South Korea, China, India, and others, now constitute a large body of potential travelers. A respondent said that this What does the future of hospitality hold? The United Nations has pushed issues of sustainability to the forefront of … Challenges to Finding Labor for Hospitality Services.

Those who can't identify their niche will become the money machines for technology companies. Become an EHL Insights contributor© 2020 Ecole hôtelière de lausanne, Switzerland, all rights A study conducted among EHL faculty in the fall of 2018 provides insights on past and new challenges (as well as opportunities) hospitality players need to take into consideration.They have had at least three major impacts on the hospitality industry.First, they have altered distribution channels and consequently taken value away from hoteliers.Third, they have built solid relations with travelers. … A respondent elaborates:Major technology firms will replace most hotel brands, because they can offer technology solutions and create markets to attract customers. They can both help hotels secure new guests if they have quality ratings and reviews or drive every potential guest away if the reviews are poor. While, as seen above, the consensus revolves around the need for the industry to evolve in order to better adapt to the current environment, some respondents were more ‘extreme’ and suggested that hotel rooms, as we know them today, “These respondents refer to the impact of the sharing economy and the tendency of today’s customers to avoid traditional hotels. Utilising online marketing that has relevant, targeted content is extremely important to drive potential guests to your website and, ultimately, to your hotel.Online review websites, such as Tripadvisor or Expedia, are also very important. Some brands big enough may survive, but their business will get tougher.While respondents are more or less alarmist as to the future of the industry, all nevertheless agree that it has to evolve and reinvent itself in order to exploit the opportunities and cope with the challenges it faces.
It is thus critical for governments but even more so for corporations to become more sustainable: The days of long-lasting employee retention as well as passive, hierarchical management styles are definitely gone. Sustainability. 4 min read Overall, our faculty suggests the need for hoteliers to properly embrace the above mentioned trends and understand what's at stakes. With a steady introduction of new, cutting-edge technology into the heart of the hospitality industry, the modernisation and rate of change seen in the sector over the last few years has been nothing short of staggering.


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