$5.00 one-time Ventra Card purchase fee is immediately refunded as transit value upon registration. LOGAN SQUARE — The CTA is offering refunds to riders who haven’t used their passes due to the coronavirus outbreak. If you’ve registered your card, you can avoid entering all this info by simply logging in to see your balance.
CHICAGO (CBS) – – As more workers in Indiana and Illinois work from home during the COVID-19 crisis, mass transit agencies are offering a variety of refunds and incentives for commuters. Retrieve your And it’s just as easy to re-activate autoload when things get back to normal.If you use your employer’s pre-tax transit benefits program, you can contact your employer’s administrator to turn off a 30-Day Pass or Transit Value deposits. If you applied for a one-time credit for remaining days left on an active 7-or 30-day pass from March, we are working on processing it. Please note that employers or third party administrators may take some time to process your request.For updates on Metra schedule implications and to learn more about their process for ticket refunds, visit If you have any questions or need further assistance with your Ventra Card or Account, call us at 1.877.669.8368, visit ventrachicago.com or reach us on For the latest information regarding CTA service, please visit The credit will only be issued one time and the amount each user receives will vary depending on how … CTA offering Ventra Pass Refunds. The CTA’s Ventra is offering prorated credit for … Send an email to customerservice@ventrachicago.com with the following information no later than April 13, 2020: Account holder’s name, transit account ID number and type of pass.The South Shore is currently allowing monthly pass riders to use their March ticket for the month of April.Metra is allowing health care workers and first responders to ride for free.Doctors, nurses, EMTs, paramedics and other medical personnel on the front lines of the coronavirus pandemic will now be able to ride free on Metra by showing their work ID to a Metra conductor. Note, all requests for credits had to be received no later than April 13, 2020.If you are not using transit at this time, below is helpful information regarding your Ventra account – specifically how to make the best use of any existing, inactive passes and other steps you can take to reduce your cost burden.Passes are only activated when tapped at a rail station or on a bus, so if you do not need to ride CTA using one of these passes, simply save your Ventra Card with un-activated passes until things return to normal.You can log in to your account online or in the Ventra app to see if you have any active or inactive passes.Note, if your Ventra transit account has multiple fare products, it will deduct from your passes first before using transit value.
To learn more and see if you are eligible visit For example, a seven day pass that was activated on March 15 and used only that day would be eligible for a prorated refund reflecting six unused days.
by visiting the ventra customer service center at 567 w. lake street, 2nd floor, chicago il 60661; ventra transit accounts; ventra fare payment; ventra website and ventra mobile application; overpayments and refunds; lost, stolen or damaged ventra cards, linked contactless credit or debit bank cards or mobile devices; transit benefit fare program participants
By viewing our video content, you are accepting the terms of our If you have any questions or need further assistance with your Ventra Card or Account, call us at 1.877.669.8368, visit ventrachicago.com or reach us on Facebook and Twitter.
Purchase passes and add transit value at CTA rail stations, participating retail locations, online or by phone. Administrators must submit these changes prior to the 20th for the coming month; these deposits generally load to your account on the 26th of each month. This form lets you check balance on any Ventra Card. Tap and board CTA and Pace trains and buses. For updates on Metra schedule implications and to learn more about their process for ticket refunds, visit here. Forgot your credentials? Metra will also waive its $5 handling fee for monthly pass refunds due to the COVID-19 pandemic. Online account management and lost/stolen Ventra Card protection with registration.
The Ventra Service Center (VSC) located at 567 W. Lake Street, 2nd floor, Chicago, IL 60601, will be temporarily closed for in-person service as of March 19, 2020, until further notice. Cards are issued by MetaBank™, Member FDIC, pursuant to license by MasterCard International Incorporated. The refund, which is only for people who had seven- and 30-day passes, will come in the form of a prorated credit to the user’s Ventra account. Learn more If you have autoload enabled, you can easily deactivate that feature through the Ventra app or on the website.